From fully outsourced IT services and support to services delivered in conjunction with in-house IT departments, Pinnacle IT’s Managed Service Desk provides services that are tailored to your needs. Our Managed Services team provide the capability to monitor, manage and support all aspects of your IT system allowing you to focus on the needs of your customers.
Underpinned by robust systems, service level agreements and an in-depth knowledge of core IT infrastructure, Pinnacle IT’s Managed Service Desk provides the capability to proactively avoid significant service interruptions.
When used to complement an existing IT team, Pinnacle IT’s Managed Service Desk can provide any or all of the below services:
- Full-service management, support and governance of information systems
- Service desk ticket and call overflow or staff leave coverage
- Specialised technical support escalation
- Daily, weekly or monthly monitoring of services, such as backup and recovery, log monitoring and software update services
- Cloud management
- Asset management
- Procurement as a service
- Incident management
- Network management and monitoring
- Virtual CIO
Our services can be supplied on an as used basis or a fixed monthly fee per user. Contact us to discuss the solution that is best for you.